Customer Support

Join the team

Fast Doc is a leading telehealth company committed to providing convenient and affordable healthcare services to people. We believe that healthcare should be accessible to everyone, regardless of their location, and that’s why we offer our services through an innovative telehealth platform.

At Fast Doc, we leverage the latest technology to deliver high-quality healthcare services that are convenient, secure, and accessible from anywhere. Our team of experienced healthcare professionals is dedicated to providing personalized care to each of our patients, ensuring that they receive the best possible treatment for their medical needs.

Our telehealth platform is designed to be user-friendly, allowing patients to connect with our healthcare professionals through video consultations, phone calls, and instant messaging. We offer a wide range of services, including virtual consultations, remote monitoring, prescription refills, and lab tests, among others.

About the Position

We are seeking a highly motivated and skilled customer support staff to provide exceptional customer service to our clients who use our telehealth website. As a customer support staff, you will be responsible for assisting clients with technical issues, answering their questions, and addressing their concerns via phone, email, and chat support.

Responsibilities:

• Respond to customer inquiries and requests via phone, email, and chat support
• Provide technical assistance to clients with account setup, navigation, and other technical issues related to our telehealth platform
• Resolve customer complaints and issues promptly and professionally
• Maintain accurate records of customer interactions, transactions, and complaints using our customer support software
• Identify and escalate any unresolved issues to the appropriate team for further resolution
• Participate in team meetings and training sessions to improve customer service skills and knowledge of our telehealth platform
• Provide feedback and suggestions to the management team on ways to improve the customer experience and streamline customer support processes

Minimum Requirements

• High school diploma or equivalent, with a minimum of 2 years of experience in a customer service or technical support role
• Excellent English communication skills, with the ability to communicate effectively and professionally with clients and team members
• Strong problem-solving skills and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with telehealth technology and software is a plus
• Comfortable working independently and as part of a team
• Availability to work flexible hours, including weekends and holidays, as needed

We offer competitive compensation packages, a supportive and collaborative work environment, and opportunities for professional growth and development. If you are passionate about providing exceptional customer service and are interested in joining our team, please submit your resume and cover letter for consideration.